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  • Home
  • Delivery & Returns

Delivery & Returns Policy

DELIVERY RATES & TIMES
REGION METHOD OF DELIVERY DELIVERY CHARGES DELIVERY TIMES*
South Africa Nominated Courier
FREE Delivery on all orders over R550.
R65 flat rate delivery fee for all orders under R550.
Main Centres 2-3 days
Regional Areas 3-5 days
Excluding Weekends & Public Holidays.
* Delivery times might change during SALE and Black Friday periods.
There are certain outlying areas in South Africa where orders may potentially be delayed
  • During sale and high traffic periods periods delivery may take up to 5-7 working days for main centres.
  • Delivery is FREE for orders over R550.
  • A flat rate of R65 will be charged upon checkout if the total value of your order is below R550.
  • You will receive your Dispatch Confirmation Email/SMS/Whatsapp once your Item/s has been dispatched from our warehouse.
  • We currently do not deliver outside of South African borders but will be adding more locations in Southern Africa soon. Follow us on social media for the latest updates and news.
  • If your order was placed any time between Friday after 3pm & Sunday, the order will only be fulfilled & dispatch email will only be sent on Monday.
  • Your order may be delivered anytime between 08h00 and 17h00 and a signature (from you or a responsible third party) will be required as proof of delivery.
  • If you are not available at the time of delivery, and you have not agreed to allow a third party to accept delivery on your behalf, then you will be contacted by the courier service to arrange for a second delivery attempt.
  • We recommend that you nominate your usual daytime address (home, work or other) as your delivery address. If you do not have a regular daytime address and you are willing to allow a third party to accept delivery on your behalf, then you may nominate their usual daytime address for delivery of your Item/s. Please note that post office boxes will not be accepted.
  • Please take note of the provisions in our Terms and Conditions, as accepted by you, relating to Delivery.
  • Please note that in certain areas deemed as high risk by our couriers, you might be contacted to make alternative arrangements for delivery to ensure the safe handover of your purchase.
    • Important notice: All orders that include a cellular device will be delivered to your door and will require you to show your ID book, smart card ID or drivers licence. An additional delivery fee of R150 will be applicable to all cellular device deliveries.
RETURNS POLICY
ONLINE RETURN RETURN & EXCHANGE IN-STORE
30 Days Return policy with proof of payment.
Courier fee on all returns/refunds will vary depending on your location. Dunn’s do not refund online courier costs.
Returns need to be logged online.
A customer service agent will call you to arrange payment back into your account after the product has been inspected.
Note : refund payments will take 5-7 working days (excluding weekends and public holidays) to reflect in your account
30 Days FREE exchange & return with proof of payment at any Dunns Store.
  • If you are immediately unhappy with your product due to it being faulty, damaged or defective, please notify us immediately and keep all original packaging, You will need to complete the electronic returns process on the Site and we will ensure one of our customer service agents contacts you immediately in order for us to process an exchange or a refund.
  • If you are unhappy with your purchase for any reason (other than the Item/s being faulty, damaged or defective), you may return the Item/s to us provided that:
    • The Item/s is in its original condition and is returned in or with its original packaging;
    • The Item/s has not been used or worn; and
    • If the Item/s is/are underwear, swimwear or “specially marked items” then the Item/s must have remained in the original packaging (this protects the hygiene interests of all our customers as non-defective Items are returned to stock).
  • In order to return an Item/s to us you will need to complete the electronic returns process. Our courier service will be instructed to collect the Item/s from the address confirmed by you. Alternatively a return or exchange can be done at any store provided it is within 30 days, all goods are in their original condition, have all the original packaging and you are able to provide proof of purchase
  • All returned Item/s will undergo a quality inspection and once cleared, our customer service team will immediately refund you the price of the Item/s less the cost for courier back to us (this cost will vary depending on your location).
  • On request, our Customer Care Centre can advise you of the delivery charge that will be deducted from your refund should you wish to make a return.
  • Important notice: we unfortunately do not exchange or refund sale items
  • Please note that for hygienic reasons, we cannot accept cosmetics, skincare, jewelry, accessories or underwear (excluding bras) for returns or exchanges.
  • Please note we will only accept returns on cellular devices if there is a valid technical fault, or the device is still in its original packaging with the seal unopened. Please make sure you are 100% happy with your order before breaking the seal. All cellular device returns will be processed ‘in-store” only.
RETURNS PROCESS
  1. Would you like to return an item? If so, click here and complete our easy to follow guide to processing a return.
  2. Quality is our commitment and we will take all steps reasonably necessary to ensure that Items are delivered to you in faultless condition.
  3. In the event that you do find fault with one or more of the Items and wish to process a return, you must please:
    1. 3.1. retain the Item/s in the received condition; and
    2. 3.2. retain the original packaging and all documentation that was included on the items and within the packaging.
  4. Please adhere to all of the manufacturer’s care instructions attached in all our Item/s at all times as failure to do so will result in us not being able to commit to a refund.
  5. If within the first 30 day of making a purchase, during wear, you discover a fault with the Item/s and you wish to process a return, please:
    1. 5.1. Keep the Item/s in the current condition and please do not make further use of them; and
    2. 5.2. Identify, in writing, the specific nature of the apparent fault and the date on and manner in which you became aware of such fault.
    3. 5.3. Please follow the returns process online which will prompt you for all detail including:
    4. 5.4. The Order number and delivery note number in respect of the Item/s;
    5. 5.5. A detailed description of the apparent fault and how you became aware of it; and
    6. 5.6. Any other information that may reasonably be requested of you to provide.
  6. You will be required to allow us the opportunity to inspect all Item/s upon receipt. Please note, our receipt of the returned Item/s for inspection will in no way constitute or be deemed to be acceptance of a return of the Item/s or confirmation of the apparent fault or of an obligation to process a refund for the Item/s.
  7. We will unfortunately not accept a return of any Item/s should:
    1. 7.1. The Item/s have been damaged or altered due to:
      1. 7.1.1. Carelessness;
      2. 7.1.1. Non-standard or unusual use;
      3. 7.1.1. Failing to adhere to the care instructions attached to or sent with the Item/s;
      4. 7.1.1. Accidental misuse or failure to maintain;
      5. 7.1.1. Irregular conditions; or
      6. 7.1.1. Any other manner of use or handling which indicates a lack of reasonable care with the Item/s.
    2. 7.2. You have attempted to alter or repair the Item/s yourself or have allowed a third party to do so or attempt to do so;
    3. 7.3. The Item/s have deteriorated as a result of fair wear and tear which is reasonably expected in the normal and regular use of the Item/s; or
    4. 7.4. The apparent fault relates to a slight variation in appearance, which does not materially differentiate the Item/s from the representation on the Site.
    5. 7.5. The number of days post purchase exceeds the allowed 30 days.
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